Texas Department of Housing & Community Affairs - Building Homes and Strengthening Communities

Service Providers

Service Providers play a critical role in the Section 811 Program. There are two main roles that Service Providers play in the Section 811 Program:

  1. Referral Agents are responsible for conducting or coordinating all pre-tenancy activities, i.e., those activities that take place before a tenant moves into their new home.
  2. 811 Service Coordinators are responsible for administering services to individuals participating in the program once they have moved in to a Section 811 unit.

Who are Referral Agents in the Section 811 Program?

In the TDHCA Section 811 Program, the term “Referral Agent” refers to individuals who work directly with people with disabilities in need of permanent supportive housing. For each eligible target population, the Referral Agent function is handled by different staff. Currently:

  • Residents in nursing facilities: Referrals are handled by the Relocation Contractors contracted by the Texas Health and Human Services Commission (HHSC) – formerly the Department of Aging and Disability Services (DADS) to assist nursing facility residents relocating to the community or Managed Care Organization (MCO) Service Coordinators.
  • Residents in Intermediate Care Facilities for Individuals with an Intellectual Disability or Related Condition (ICF/IIDs): Referrals are handled by the applicable Local Authority Service Coordinators.
  • Persons with serious mental illnesses: Those eligible for Texas Health and Human Services Commission (HHSC) – formerly the Department of State Health Services (DSHS) services are referred by their Local Mental Health Authority (LMHA) or Managed Care Organization (MCO) case managers.
  • Youth or young adults aging out of foster care: Referrals are made by the DFPS primary case worker usually in coordination with the DFPS Developmental Disability Specialist.
 

How Can I Become a Referral Agent?

Applicants to the Section 811 PRA Program must come from Certified Referral Agents. All Referral Agents must be providing services to the members of the Target Population that they refer to the program and be trained by TDHCA and HHSC staff. Contact Section 811 staff for more information: bill.cranor@tdhca.state.tx.us

 

Who are 811 Service Coordinators in the Section 811 Program?

Persons with Disabilities Exiting Nursing Facilities

For persons with disabilities exiting nursing facilities:

  • the 811 Service Coordinator will be the individualís Local Authority Service Coordinator for individuals receiving services through the HCS/TxHmL waivers,
  • the 811 Service Coordinator will be the Case Manager through the program provider/case management agency (CMA) for individuals receiving services through DBMD/CLASS Waivers, or
  • the 811 Service Coordinator will be the HHSC (formerly DADS) Case Manager for their MDCP Waiver services.

Persons with Disabilities Exiting ICF/IIDs

For persons with disabilities exiting Intermediate Care Facilities for Persons with Intellectual Disability or Related Conditions (ICF/IIDs):

  • the Local Authority Service Coordinators will fulfill the role of 811 Service Coordinator for individuals utilizing HCS/TxHmL waivers;
  • the HHSC (formerly DADS) Case Managers will fulfill this role for individuals utilizing the MDCP Waiver; and
  • the Case Manager through the program provider/case management agency will fulfill this role for individuals utilizing DBMD/CLASS Waivers.

Persons with Serious Mental Illness

Persons with serious mental illness who receive services through HHSC (formerly DSHS) will be assigned a Case Manager through the Local Mental Health Authority (LMHA) who will act as the 811 Service Coordinator.

Youth with Disabilities Aging Out of Foster Care

Youth or young adults with disabilities exiting foster care at either age 18 or 21 who receive services through DFPS will initially have a CPS Caseworker serving as the primary 811 Service Coordinator.

The CPS Caseworker will coordinate with the CPS Developmental Disability Specialist on the 811 PRA eligibility process close to the youth/young adultís discharge date from foster care and to begin the process to transfer the young adult to the Local Authority in the area where the young adult resides for those young adults with intellectual or developmental disability (IDD), or to the Local Mental Health Authority (LMHA) for young adults with a serious mental illness (SMI). Young adults formerly in foster care may volunteer to stay in the DFPS Extended Foster Care program until age 21.

For young adults with physical disabilities, their 811 Service Coordinator will be the Service Coordinator for their Medicaid waiver.

 

Forms and Materials

General Administration

Referral Agent Manual (PDF)

Guidance for Referral Agents

Service Coordinator Manual

Guidance for Service Coordinators

Marketing Flyer (PDF)

Information for prospective Referral Agents

 

Fair Housing

Affirmative Marketing Plan (PDF)

Must be provided to Applicants upon request

Fair Housing Poster HUD-928.1 (English)

Must be placed in the office where referrals occur

Fair Housing Poster HUD-928.1A (Spanish)

Must be placed in the office where referrals occur

Program Selection Plan (Coming Soon)

Must be provided to Applicants upon request

 

Outreach

Potential Tenant Brochure (PDF)

Potential Tenant Brochure Spanish Version (PDF)

Marketing the Section 811 Program

Prescreening Checklist (PDF)

Tool to assist the Referral Agent evaluate the potential Applicant’s program eligibility

Applicant History (PDF)

Tool to assist the Referral Agent evaluate the potential Applicantís housing and criminal history

 

Tenant Application Materials – Must be submitted via Secure FTP

Application Packet

Verification of Readiness to be Referred to a Property

  • Verification of Readiness to be Referred to a Property Form
  • Sample Assistance Animal Verification and Consent Form

 

Tenant Application Materials (Spanish versions) – Must be submitted via Secure FTP

Application Packet

 

Other HUD documents and other languages may be available at HUDís translated materials site http://www.hud.gov/offices/fheo/lep.xml or please contact Bill Cranor via email at bill.cranor@tdhcs.state.tx.us for other TDHCA documents and other languages.

For more information regarding Fair Housing please visit TDHCAís Fair Housing 101 at https://www.tdhca.state.tx.us/fair-housing/