TDHCA Press Room

Speak up! TDHCA conducting survey to improve customer service

TDHCA is currently conducting a Customer Service Survey of funding recipients and households served through its programs to learn how it can improve the manner in which it serves Texas residents.

Customer responses will help the Department evaluate its facilities, staff and communications, as well as the quality of its complaint handling processes and timeliness of service.

But anyone interested in participating shouldn't wait too much longer to do so. The survey, which was launched April 8, will conclude at 5 pm on Friday, May 2, 2014.

If you represent a city, county, nonprofit organization or for-profit developer with experience administering TDHCA funds, or if you are a resident of Texas who has recently interacted with TDHCA in any way, the Department encourages you to complete this short survey.

The survey is available in both English and Spanish, and may be accessed online by following the hyperlink above. Hard copies are also available at the main office of the TDHCA Manufactured Housing Division.

It only takes a few minutes to complete, but your opinions can have a positive and significant impact on thousands of Texas residents in need of assistance.