Social Media Policy
The Texas Department of Housing and Community Affairs (TDHCA) will use the following policies to guide the use of TDHCA social media sites and services. These policies are based on the Texas.gov Social Media Policy.
Social Media Definition
TDHCA defines social media as World Wide Web-based sites or services that allow a person to create a profile and interact with other individuals. Interactions may take the form of chatting, instant messaging, playing online games, or posting text, multimedia content, or other files. Examples of social media sites and services include Facebook, Myspace, Twitter, and online forums.
TDHCA may make available social media applications and may publish social media content to third party sites. These sites are not official Texas government websites and therefore the external sites’ policies apply. Please refer to TDHCA’s Linking Policy for more information.
Only public information is permitted to be posted on TDHCA social media sites. If communication that takes place on TDHCA social media sites involves or requires private information, communication will be redirected through other appropriate channels.
Postings from the public on TDHCA social media sites become public record. This information may be subject to public information requests. For more information about public information requests, please refer to the TDHCA Public Information Requests policy.
TDHCA is not responsible for content posted by others to TDHCA social media sites. TDHCA social media site users that enter personal information on TDHCA social media sites do so at their own risk; TDHCA is not responsible for the public display of such private information. TDHCA may remove postings to its social media sites that contain personally identifiable information, but neither TDHCA, nor its licensors or contractors are responsible for any damages caused by delays in such removal.
Social media content will be retained online for at least the required period of time in accordance with TDHCA’s Records Retention Schedule. This time period is currently one year.
Terms of Service
TDHCA social media sites are third party sites and have terms of service and policies that are not governed by TDHCA or the State of Texas. These third party sites are not official TDHCA websites and the third party’s website terms of service and policies apply.
Content of Social Media Posts
Published content on all TDHCA social media sites is subject to monitoring.
User-generated posts will be rejected or removed if possible when the content of a post:
- is off-subject or out of context
- contains obscenity or material that appeals to the prurient interest
- contains personal identifying information or sensitive personal information, as defined in Tex. Code Bus & Com. Sec. 521.001 et. seq.
- contains offensive terms that target protected classes
- is threatening, harassing or discriminatory
- incites or promotes violence or illegal activities
- contains information that reasonably could compromise public safety
- advertises or promotes a commercial product or service, or any entity or individual (Note that non-commercial links that are relevant to the topic or another comment may be acceptable.)
- promotes, endorses, or denigrates political campaigns or candidates
In the above cases, TDHCA will normally reject or remove the content without notifying the poster.
The views expressed in comments reflect those of the author and do not necessarily reflect the official views of TDHCA or the Texas state government.
To accommodate users with disabilities, www.easychirp.com is a suggested alternative for access to the TDHCA Twitter communication.
The Facebook mobile site http://m.facebook.com is a suggested accessible alternative to the original TDHCA Facebook page.