Processing Technician in Manufactured Housing Division
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Performs moderate level administrative support in the Processing Unit of the Manufactured Housing Division. Work involves generating, receiving, and coordinating the entry of Requests for Additional Information (RAI), the mail out of title related documents, providing back-up assistance for system updates relative to real estate conversions and salvage. May review and/or enter applications for Statement of Ownership and Location (SOL) and/or issue reprints when necessary. Work requires compliance with established production and accuracy requirements. The Processing Technician works under general supervision with moderate latitude for the use of initiative and independent judgment.
SPECIFIC JOB FUNCTIONS
- Generates a high volume of Requests for Additional Information (RAI) ensuring that concise and accurate details are provided.
- May assist with processing applications for Statement of Ownership and Location (SOL) when necessary, or issue reprints.
- May contact applicant to request any information that can be obtained by phone, fax, or email.
- Completes daily assignment ensuring that all applications assigned are accounted for and will result in the issuance of an SOL or RAI, or that required documentation has been made if application is referred to management for review.
- Ensures that all applications are processed within the established 10 day processing time.
- Must be eligible to become a Notary Public.
- Provides internal and external customer service.
- Provides back up to system updates regarding real estate conversions and salvage.
- Provide back-up to the Customer Service Unit when necessary.
- Assist in maintaining or compiling workload status.
- May assist with training.
- Consistently represents self, the Department, and the Division in a professional manner, in such a way to instill public confidence and trust.
- Keeps the Manager and Supervisor informed of all section matters.
- Responsible for becoming fully knowledgeable of the Department’s Enterprise Risk Management Program and its affect in the Manufactured Housing Division, including performing risk assessments of the Manufactured Housing Division’s high impact processes and identifying and communicating controls to mitigate unacceptable risks.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Graduation from a standard senior high school or equivalent is required plus three years of college is preferred. One year of appropriate experience may be substituted for one year of college on a year for year basis. Ability to read, write, and speak Spanish preferred.
Knowledge, Skills, and Abilities:
- Ability to process routine and moderately complex application types and consistently meet production goals.
- Thorough knowledge of administrative rules, policies and procedure process related to manufactured housing.
- Ability to conduct research.
- Ability to work effectively as a member of a team.
- Ability to provide friendly, caring, service to customers.
- Knowledge of Microsoft Excel, Outlook, and Word.
- Ability to work independently with little to no supervision.
- Ability to take initiative.
- Ability to work in a computer environment.
- Ability to attend work regularly.Ability to maintain a good working relationship with community groups and advocates.
- Must be willing to work in a non-smoking environment and adhere to all applicable Department safety rules and policies. Must be willing to work overtime, if necessary.
Applicants must submit a State of Texas Application for Employment for this position before this posting closes. Applications will be screened for minimum qualifications. Applicants may be asked to participate in a skills demonstration and/or presentation. TDHCA will only accept typing tests administered by Texas Workforce Commission. Please contact Human Resources if you require accommodation during the application process at (512) 475-3800.
APPLICATION SUBMISSION OPTIONS
Texas Department of Housing & Community Affairs
Attn: Human Resources
P.O. Box 13941
- Hand Deliver:
Texas Department of Housing & Community Affairs
221 East 11th Street
Austin, TX 78701
- Official transcripts or other minimum requirement validations will be requested of final applicants.
- A signed application will be required prior to employment.
- Criminal history checks will be conducted before an offer of employment is extended.
- Only applicants who are interviewed will receive written notification of posting results.
- Work in a non-smoking environment and adhere to applicable Department safety rules and personnel policies.
- Work additional hours as needed.
- Attend work regularly and adhere to approved work schedule.
- Must possess a valid State of Texas driver’s license and maintain a satisfactory driving record.
- Dependent upon the position, a Texas driving record may be obtained by Human Resources from the Department of Public Safety for selected candidates. If necessary, a 3 year driving record will be required of out of state applicants.
Males born on or after January 1, 1960, between the ages of 18-26, will be required to present proof of Selective Service System registration on the first day of employment or proof of exemption from Selective Service registration requirement. The U.S. Immigration Reform and Control Act of 1986 requires new employees to present proof of identity and eligibility to work in the United States. Failure to provide this information within the required timeframe will result in the offer being rescinded.
Equal Opportunity Employer